Privacy Policy — WapiLink

WapiLink ("we", "our", "us") provides a WhatsApp CRM platform — campaigns, contact management, automations, AI auto-reply and call automation — connected to a WhatsApp number you own. This policy explains what data we handle and why.

1. Information We Collect

Account information: your name, email, mobile number and sponsor/reseller code provided when you create an account.
WhatsApp connection data: your connected WhatsApp number and device/session status, needed to send and receive messages on your behalf.
Contacts and messages: the leads, contacts, campaign content and message logs you create or import while using WapiLink.
Call data: call log metadata (number, direction, timestamp) used to trigger Call Automation, if you enable that feature.
AI provider keys: if you enable AI Auto-Reply, the API key you supply for Claude, OpenAI or Gemini, used only to call that provider on your behalf.
Billing and wallet data: plan, subscription and (for resellers) wallet balance and transaction history.
Usage data: basic technical logs (like device/browser info and timestamps) generated automatically when you use the dashboard.

2. How We Use Information

We use your data to operate the service you've signed up for: sending and receiving WhatsApp messages on your connected number, running the automations and campaigns you configure, calling your chosen AI provider with your own key when auto-reply is enabled, managing your subscription/billing, and providing support when you contact us.

3. AI Providers & Third Parties

AI Auto-Reply is optional and uses your own API key. When enabled, relevant message content is sent to your chosen provider (Anthropic/Claude, OpenAI, or Google/Gemini) to generate a reply — subject to that provider's own privacy policy and terms, which we encourage you to review. We do not sell your data to third parties.

4. Resellers & White-Label Accounts

If you sign up under a reseller's sponsor code, your account is associated with that reseller for support, billing and branding purposes. Resellers can view and manage their own clients' accounts through their partner dashboard, but not other resellers' clients.

5. Data Retention

We retain your account, contact and message data for as long as your account is active, so the service keeps working as expected. You can request deletion of your account and associated data at any time by contacting us.

6. Data Security

We take reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You can disconnect your WhatsApp device, turn off AI Auto-Reply or Call Automation, export or delete your contacts, and close your account at any time from your dashboard or by contacting support.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

Questions about this policy? Email support@wapilink.app or see our Contact page.